Privacy Policy

Introduction

Bedfordshire Plumbing & Heating is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us for plumbing and heating services.

Who We Are

Bedfordshire Plumbing & Heating provides domestic and commercial plumbing and heating services across Bedfordshire. We act as the data controller for any personal information you provide to us.

Information We Collect

We may collect and process the following information:

• Your name
• Contact details such as phone number and email address
• Address details when required for service provision
• Information you provide through contact forms, emails, or phone calls
• Website usage data such as IP address and browser type (via cookies)

Call Out Charge & Pricings

A £79 call-out charge applies to all services, with the cost of the required plumbing or heating work charged separately.
 

How We Use Your Information

Your information is used only for legitimate business purposes, including:

• Responding to enquiries and requests
• Providing plumbing and heating services
• Communicating about appointments or services
• Improving our website and customer experience
• Meeting legal or regulatory obligations
   

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Performance of a contract
• Legitimate business interests
• Legal obligations
• Consent, where applicable
   

Sharing Your Information

We do not sell or rent your personal data. Information may only be shared when necessary with:

• Service partners directly involved in delivering work
• Legal or regulatory authorities if required by law

All third parties are required to respect data protection laws.

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Information is stored securely and retained only for as long as necessary.

Cookies

Our website may use cookies to improve functionality and analyse website traffic. You can manage or disable cookies through your browser settings.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent where applicable

To exercise your rights, please contact us directly.

Contact Information

If you have questions about this Privacy Policy or how your data is handled, you can contact:

Bedfordshire Plumbing & Heating
Email or contact details as provided on our website.

Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be published on this page.